Support

The Symbio support team will provide support for you and the Symbio program in a few ways. To begin with we will provide support services during your initial 90-180 day period. When you buy the Symbio program, included in the price is a support agreement. The length of the support depends on the version you select. Subsequently you can buy an extended support agreement for a year at a time.

For users that are under a support agreement we have many ways to provide excellent and timely support. See the list below for different options. Please note that you will need your username and password in order to utilize these services.

Downloads

File Name	Description	Size	Download
ProN Firewall Fix 1.0	This script adds the appropriate access permissions to the Windows XP Firewall for the local SQL Server that runs for the Symbio ProN Edition. Download, unzip, and run the .bat file from a command prompt.	2k	Download

Live Chat and Screen Sharing

Our DKSoftware support team utilizes GoTo Assist customer support technology. The GoTo Assist platform allows the DKSoftware team the ability to provide live chat support and screen sharing. .. Live Chat is a great way to speak with one of our technicians and handle business at the same time. With your permission screen sharing is just like having one of our experienced technicians at your office, we will be able to see and manage your Symbio program from our computers. When your session is completed, just log the technician off of your screen and they won’t have access again. Using these technologies frees you up so that you won’t be on phone while we are assisting you in support. Symbio support will be available during the office hours of: M-F 7:30 am until 4:00 pm PST. Please have your username and password ready for the Live Chat support technician.

Telephone Support

You can call our support team during the office hours M-F 7:30 am until 4:00pm PST. Our support line number is 866-233-0334. Please have your username and password ready for the support technician.

DKS Symbio Manual

The product manual for all Symbio versions is available for download by clicking the button below. Please note that you will need to be logged in before the download process begins.